Shipping policy
KENAIRY Shipping Policy
At KENAIRY, every order is thoughtfully prepared and packaged with care. We appreciate your patience as we work to deliver a beautiful shopping experience.
Order Processing
All orders are processed within 5–7 business days, excluding weekends and holidays.
Processing includes preparing, packaging, and handing your order over to the shipping carrier.
During holidays, promotional events, or periods of high demand, processing may take longer. Customers will be notified of significant delays when possible.
Shipping & Delivery
KENAIRY currently ships within the United States.
Once your order has shipped, delivery times will depend on the shipping carrier, destination, and selected shipping service.
Please note that shipping transit times are separate from our 5–7 business-day processing period.
Delivery dates are estimates and are not guaranteed.
Shipping Rates
Shipping costs are calculated and displayed at checkout before your purchase is completed.
Tracking Information
When tracking is available, customers will receive shipment information through the contact details provided at checkout.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information.
If you notice an error in your address, please contact us immediately. Address changes cannot be guaranteed once an order has shipped.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, missing, or arrives damaged, please contact KENAIRY through our website.
We will review the situation and assist with an appropriate resolution, including contacting the shipping carrier when necessary.
Nothing in this policy limits rights or remedies required by applicable law.
Contact Us
For shipping questions or order assistance, please visit our Contact Us page at kenairy.com.
Thank you for shopping KENAIRY and supporting our growing brand.
KENAIRY — Unapologetically Her.