Refund policy
KENAIRY Return & Refund Policy
At KENAIRY, we believe every shopping experience should be as beautiful as the products we create. Each order is prepared with care, and customer satisfaction is important to us.
Please review our return and refund policy before making a purchase.
1. Beauty Products — Final Sale
For hygiene and safety reasons, all cosmetic and beauty product sales are final, including lip glosses and lip oils.
We do not accept discretionary returns or exchanges of beauty products, whether opened or unopened.
Exceptions apply to products that arrive damaged, defective, or incorrect, and where refunds, replacements, or other remedies are required by applicable law.
2. Bags & Accessories — 14-Day Returns
We accept returns of eligible bags and accessories within 14 days of delivery.
To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- Original tags and packaging must be included where applicable.
- Proof of purchase or an order number is required.
- Customers must contact KENAIRY within 14 days of delivery to request a return.
Items showing signs of use, damage caused after delivery, or alterations may be ineligible for discretionary returns.
Please do not send merchandise back without first contacting us for return instructions.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact KENAIRY as soon as possible, preferably within 7 days of delivery.
When contacting us, please provide your order number, a description of the issue, and photographs if available.
We will review the situation and provide an appropriate resolution, which may include a replacement, refund, or another remedy.
The requested 7-day notification period does not limit rights provided by applicable law.
4. Return Shipping
Customers are responsible for return shipping costs on discretionary returns of eligible bags and accessories, unless otherwise agreed.
When an item is defective, damaged upon arrival, or incorrect, KENAIRY will cover reasonable return shipping costs if a return is required.
Original shipping charges are generally nonrefundable for discretionary returns, except where required by law.
5. Refund Processing
Once an eligible return is received and inspected, KENAIRY will notify the customer whether the refund is approved.
Approved refunds will be issued to the original payment method, generally within 10 business days of approval.
Additional processing time may be required by the customer’s bank or payment provider.
6. Order Cancellations
If you need to cancel an order, please contact KENAIRY as soon as possible.
Orders may be canceled before processing or shipment when cancellation remains possible.
Once an order has shipped, the applicable return policy will apply.
7. How to Request Assistance
For return requests, damaged merchandise, incorrect orders, or refund questions, please contact KENAIRY through the Contact Us page on our website.
Website: kenairy.com
Please include your order number and a brief explanation of your request.
8. Consumer Rights
Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be waived under applicable federal or state law.
Thank you for choosing KENAIRY and supporting the vision of sisters Kennedi and Arianna.
KENAIRY — Unapologetically Her.